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Help desk for Ecommerce stores

Last updated Oct 9, 2026

Why this list differs

These lists use the scores we gave for Ecommerce stores, not the all-buyers scores. Freshdesk is #1 here, #3 for all buyers; Gorgias is #2 here, #1 for all buyers; Help Scout is #3 here, #4 for all buyers.

Help desk software

Our top picks

  1. Top score

    #1 Freshdesk

    Email-first teams that want a knowledge base, automations and 24/7 in-product chat for $19 an agent yearly

    8.6/10Very goodOur score
    Visit FreshdeskOn freshworks.com

  2. #2 Gorgias

    Shopify stores handling 50 tickets a month, with email, chat and a help center for 3 seats at $10 a month

    8.4/10Very goodOur score
    Visit GorgiasOn gorgias.com
  3. Lowest price

    #3 Help Scout

    Teams moving beyond email that want live chat, two inboxes and multiple knowledge bases for $25 a user yearly

    7.0/10GoodOur score
    Visit Help ScoutOn helpscout.com
  1. Top score
    Rank 1

    Freshdesk

    Email-first teams that want a knowledge base, automations and 24/7 in-product chat for $19 an agent yearly

    • Ecommerce stores features published: 4 of 4 (a Shopify integration, order details beside the ticket, refunds or order edits from the help desk, order-aware reply templates).
    • Support: 24/7 in-product chat for urgent issues and 24/5 live chat on paid accounts; email; sales and support phone line +1 (866) 832-3090..
    • Entry plan (Growth): $19.00 per agent x 3 = $57.00 a month for 3 agents.
    No affiliate relationship
    8.6/10Very goodOur score
    $23per month · checked Oct 9, 2026
    Visit FreshdeskOn freshworks.com
  2. Rank 2

    Gorgias

    Shopify stores handling 50 tickets a month, with email, chat and a help center for 3 seats at $10 a month

    • Entry plan (Starter): $10.00 for the plan = $10.00 a month for 3 agents.
    • Ecommerce stores features published: 4 of 4 (a Shopify integration, order details beside the ticket, refunds or order edits from the help desk, order-aware reply templates).
    No affiliate relationship
    8.4/10Very goodOur score
    $10per month · checked Oct 9, 2026
    Visit GorgiasOn gorgias.com
  3. Lowest price
    Rank 3

    Help Scout

    Teams moving beyond email that want live chat, two inboxes and multiple knowledge bases for $25 a user yearly

    • A free plan.
    • Ecommerce stores features published: 3 of 4 (a Shopify integration, order details beside the ticket, refunds or order edits from the help desk).
    No affiliate relationship
    7.0/10GoodOur score
    $0per month · checked Oct 9, 2026
    Visit Help ScoutOn helpscout.com
  4. Rank 4

    LiveAgent

    Small teams that want ticketing, two live chat buttons and a knowledge base for $15 an agent billed yearly

    • Entry plan (Small business): $15.00 per agent x 3 = $45.00 a month for 3 agents.
    No affiliate relationship
    6.7/10FairOur score
    $19per month · checked Oct 1, 2026
    Visit LiveAgentOn liveagent.com
  5. Rank 5

    Re:amaze

    Ecommerce and SaaS teams wanting unlimited email inboxes, live chat and an order bot at $26.10 a member

    • Ecommerce stores features published: 3 of 4 (a Shopify integration, order details beside the ticket, order-aware reply templates).
    No affiliate relationship
    6.3/10FairOur score
    $29per month · checked Oct 1, 2026
    Visit Re:amazeOn reamaze.com
  6. Rank 6

    Front

    Teams of up to 10 working one channel from a shared inbox, with a public knowledge base, at $25 a seat yearly

    No affiliate relationship
    5.6/10PoorOur score
    $35per month · checked Oct 9, 2026
    Visit FrontOn front.com

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