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Switching from Google Voice: a port-out PIN from your admin, no term to pay out
Updated Oct 6, 2026
A Google Voice admin gets the port-out PIN from Port-out info on the Number porting page. US ports need that PIN and the ZIP code of your primary Voice location. You can cancel at any time: on the monthly flexible plan, cancelling stops Voice billing at once, and you pay only for the days before cancelling. Don't cancel until the new provider confirms the port.
The steps
- Step 1 · not stated on its pages · not stated on its pages
Export Voice data
Users export call logs, texts, voicemails and transcripts; the Data Export tool exports the whole organization's data. Deleted data can't be downloaded.
source - Step 2 · not stated on its pages · not stated on its pages
Download invoices
Billing records can't be reached after cancelling Voice unless Workspace stays active.
source - Step 3 · not stated on its pages · not stated on its pages
Get the port-out PIN and primary location
On the Number porting page, Port-out info shows the code. US ports need the PIN and the primary location's ZIP code.
source - Step 4 · 7-10 business days for local numbers · No extra fee, per Grasshopper's porting page
Request the port at Grasshopper (or Dialpad or Line2)
Submit Transfer Your Number in Grasshopper's admin portal; you receive copies of the letter of authorization. You get a temporary number while it runs.
source - Step 5 · Any time · Charged only for days before cancelling
Cancel Voice once the port completes
A user with the billing management privilege cancels the Voice subscription. Cancelling before the port completes can get it rejected.
source
Carries over
- Your numbers, with a PIN from Port-out info
- Call logs, texts, voicemails and transcripts via export
- Organization-wide archive with the Data Export tool
- No early-termination charge: billing is prorated
What you lose
- Call recordings, which the export list doesn't name
- Data already deleted, which can't be downloaded
- Billing records, unless Workspace stays active
- Voice data once user accounts are deleted
Where to switch to
| Destination | Price from | Visit |
|---|---|---|
| Grasshopper No affiliate relationship | $14 per month | Visit GrasshopperOn grasshopper.com |
| Dialpad No affiliate relationship | $15 per month | Visit DialpadOn dialpad.com |
| Line2 No affiliate relationship | $7.99 per month | Visit Line2On line2.com |
Google Voice for Google Workspace is the easy one to leave on cost: it bills monthly with no term to pay out. The work is in finding the port-out PIN and in exporting data before user accounts are removed. Facts below come from each company's own pages, read Sep 30, 2026. For porting in general, see keeping your business number.
Cancel any time
Google's billing page says you can cancel your Voice subscription at any time, and if you cancel mid-period you're charged only for the days before cancelling. The cancel page adds that Voice is billed on a monthly flexible plan, so cancelling stops Voice billing at once. You can cancel Voice and keep Google Workspace.
Export your data
Users can export their Voice data: call logs, text messages, voicemails and transcripts, greetings, billing history, the number and the service address. Only data that hasn't been deleted can be downloaded, and on a work account some data might not be available for download. The list doesn't name call recordings. The Data Export tool exports your organization's data to a Google Cloud Storage archive to download. After you cancel, users can still see their Voice data but can't use Voice; the data is deleted when you delete their user accounts. Billing records become unreachable after cancelling unless Workspace stays active, so download invoices first.
Port your numbers out
The new provider requests the port. Google's port-out article has a user with the Google Voice Admin role open the Number porting page and click Port-out info to see the code. For the US, the new provider needs that PIN and the ZIP code of the primary location set for Voice, which may differ from your billing address. The porting FAQ says the account number is shown under Account ID. Don't cancel Voice until the new provider says the port is complete, or it may reject the request. Google's pages name no port-out fee and no port-out time; the 10-to-30-business-day figure in its FAQ is for ports into Google Voice.
Some destinations tell you to "unlock" a Google Voice number. For numbers in a Workspace account, Dialpad points you to Google Support's instructions instead.
Where to port
- Grasshopper takes ports through Transfer Your Number in its admin portal and a letter of authorization, and gives you a temporary number meanwhile. Its transfer article says 7-10 business days for local numbers, and porting in is free. Its pages give no Google Voice-specific steps.
- Dialpad names Google Voice in its porting FAQ and sends Workspace customers to Google's instructions. Local ports average 7 days and can take upwards of 2 weeks when details don't match; US local ports are free, and the number keeps working while it moves.
- Line2 also accepts Google Voice numbers: email the letter of authorization and the number to its porting team. Its FAQ gives no time or fee.
Cancel last
A user with the billing management privilege cancels the Voice subscription: enter your administrator email address and click Cancel my subscription. Cancelling ends all Voice licenses.
Who should move now
Anyone: there's no term to wait out. Pick the day the port completes as the day you cancel. Compare destinations in the virtual phone numbers ranking.