Switching from Acuity Scheduling: export to CSV, then take down your booking page

Acuity makes leaving fairly simple: appointments and clients both export as spreadsheets, and there's no cancellation fee. The part to plan is your booking page. Once a Squarespace-billed subscription ends, clients can't book, but any scheduling blocks on your site stay until you remove them. Facts below are from each company's own pages, read Oct 1, 2026.

Leaving Acuity

Export your bookings and clients. Acuity's export guide says you can export data "to move information out of Acuity in bulk." Under Reports, then Import/Export, download a .csv file of appointments. You can add intake form answers, but selecting a form limits the export to appointments with that form attached. Run it once without forms to include every appointment. The client list exports separately from Clients, then Import/export.

Cancelling. Account owners and contributors with Admin or Billing permissions can cancel at any time. How it works depends on who bills you. With Squarespace-managed billing, the subscription runs to the end of the billing cycle unless you cancel immediately. With Acuity-managed billing, you drop to the legacy free plan and your data is saved.

Refunds and renewals. Annual plans cancelled within 14 days of purchase get an automatic full refund. Beyond that, the Squarespace Terms of Service, which cover Acuity, give refunds only at Squarespace's discretion or where the law requires. Subscriptions renew for the same period, and you can turn off auto-renewal at any time. The pricing page lists no set-up or cancellation fees.

After it ends. On Squarespace billing, clients can no longer book. You can still view past appointments and export client data. Existing appointments aren't cancelled, but reminder and follow-up emails stop. So tell clients with upcoming visits yourself. Acuity asks search engines to drop your scheduling page, which takes effect when they re-crawl. On the legacy free plan, clients can still book unless you remove all your availability.

Your calendar. Acuity syncs appointments to Google, iCloud and Outlook. Changes made on the outside calendar don't stick: Acuity replaces them with the details it holds. Until your last Acuity appointment has passed, reschedule those inside Acuity.

Where to go

None of the three names an Acuity-specific importer on the pages we read, so each move runs through a general path.

Setmore offers a free call with its team to plan the switch. You upload your exported client file; its CSV importer handles 1,000 contacts at a time. Existing appointments must be re-entered by hand. Its two-way Google sync imports your Google events, so Acuity appointments still on that calendar show in Setmore.

Calendly can import contacts from a CSV file with names and emails, but the importer is in limited availability for select users. No migration service is described. Once you connect your calendar, Calendly checks it for busy times.

Cal.com runs a migration service for teams of 30+ users. Its team transfers event types and user details, typically within 1-2 weeks, priced by quote. The pages we read describe no self-serve import for smaller accounts.

Who should move, and who should wait

If you bought an annual plan in the last 14 days, cancelling now gets a full refund. Otherwise, export early, set up the new booking page, then cancel near your renewal date. If many clients have upcoming appointments, Setmore's manual re-entry is the main job; budget for it. Compare the options on our appointment scheduling ranking, and see how we score them in the methodology.