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Freshsales review: a $9 Growth plan with no published contact limit
Updated Oct 6, 2026 · scored under rubric v1
Freshsales suits budget-minded teams that want two-way email sync, workflows and a sales dashboard for $9 a user billed annually. The catches: it doesn't publish a contact limit, and live help is chat on weekdays only.
Freshsales' entry plan, Growth, costs $9 a user a month billed annually or $11 billed monthly. It includes visual sales pipelines, two-way email sync, 20 basic workflows, a sales dashboard and the mobile app. Freshworks doesn't publish a contact limit for Growth. Support is 24x5, with live agents by chat on weekdays. There is a 21-day free trial.
What it does well
- Growth costs $9 a user a month billed annually.
- All five basics on Growth, including two-way email sync and 20 workflows.
- 21-day free trial.
- Mobile app for Android and iOS on every plan.
Where it falls short
- No contact or record limit is published for Growth.
- Human chat agents are available 24/5; no phone support is stated.
- Multiple sales pipelines start at Pro.
- A free plan appears on one Freshworks page but not the other.
What Freshsales costs
| Plan | Billed annually (per user a month) | Billed monthly (per user) | The limit that matters |
|---|---|---|---|
| Free | $0 | $0 | up to 3 users; comparison page only |
| Growth | $9 ($108 a year) | $11 | 20 basic workflows, 2 GB file storage per user |
| Pro | $39 ($468 a year) | $47 | multiple pipelines and sales sequences |
| Enterprise | $59 ($708 a year) | $71 |
Prices from its pricing page, read Sep 27, 2026.
Five users on Growth cost $45 a month billed annually, or $55 a month billed monthly.
Over time
Total = monthly price × 12 × years, or yearly price × years, or a one-time price once; a per-seat plan is multiplied by seats. Only current plan prices; fees are listed separately. Taxes, add-ons and promotional prices are not included.
Current prices
| Plan | Price | Checked |
|---|---|---|
| Free Up to 3 users. Listed only on the plan comparison page; the main pricing page lists Growth, Pro and Enterprise and a 21-day trial. | $0 per month | Oct 9, 2026 |
| Growth (billed monthly) Per user per month, billed monthly. | $11 per month per seat | Oct 9, 2026 |
| Pro (billed monthly) Per user per month, billed monthly. | $47 per month per seat | Oct 9, 2026 |
| Enterprise (billed monthly) Per user per month, billed monthly. | $71 per month per seat | Oct 9, 2026 |
| Growth (billed annually) US$9 per user per month, billed annually. | $108 per year per seat | Oct 9, 2026 |
| Pro (billed annually) US$39 per user per month, billed annually. | $468 per year per seat | Oct 9, 2026 |
| Enterprise (billed annually) US$59 per user per month, billed annually. | $708 per year per seat | Oct 9, 2026 |
What you get on Growth
The plan comparison (after "View all features") shows these on Growth:
- Deal management and visual sales pipelines, with a Kanban view. Multiple sales pipelines start at Pro.
- Two-way email sync and email templates.
- 20 basic workflows. More are an add-on at $5 for 10.
- A sales dashboard and curated reports. Custom reports start at Pro.
- The mobile app for Android and iOS.
That is all five basics our rubric checks.
Catches and fine print
- No published contact limit. Neither the pricing page nor the full comparison states a contact or record limit for Growth, only 2 GB of file storage per user. Ask Freshworks before you import a large list.
- Free plan or not? The comparison page shows "Free $0 for upto 3 users". The main pricing page lists only Growth, Pro and Enterprise with a 21-day trial. We use the pricing page's reading, a trial, because it is the worse one for a buyer.
- Add-ons on every plan. Branded documents cost $19 a user a month. The Freddy AI Agent costs $49 per 100 sessions, with 500 sessions free once per account.
- Sequences cost more. Sales sequences, automated email follow-ups, start at Pro.
- Annual billing saves 20%, per the pricing page toggle.
Support
Every plan gets 24x5 support. Freshworks' support article says: "Our Chatbot is available 24/7 to help you instantly, while our agents are available 24/5 for real-time support via chat" (support article). The support portal footer shows a shared sales and support phone line, but no page says Growth gets phone support, so we don't count it.
Who it suits
Freshsales suits small teams that want the basics, including email sync and workflows, at one of the lowest per-user prices we list. Look elsewhere if you need a stated contact limit, human help at weekends, or real-estate features: Freshworks' real estate page names no real-estate template, listing-portal leads or property records for Freshsales. Compare it in our CRM ranking.
Alternatives in CRM software
| Alternative | Score | Best for | Visit |
|---|---|---|---|
| Zoho CRM | 9.7/10ExcellentOur score | Small teams that want all five basics, phone and chat support and 100,000 records for $14 a user No affiliate relationship | Visit Zoho CRMOn zoho.com |
| HubSpot | 8.3/10Very goodOur score | Teams that want 15 million contacts, all five basics we check and a free plan for two users No affiliate relationship | Visit HubSpotOn hubspot.com |
| Pipedrive | 8.1/10Very goodOur score | Sales teams that want unlimited contacts and 24/7 live chat support on a $14 per-seat plan No affiliate relationship | Visit PipedriveOn pipedrive.com |