We may earn commissions from some providers for qualifying actions through our links. This page is currently ordered by editorial scores. Our published policy permits limited earnings-based reordering once real conversion data is available. How we make money.
Capsule CRM review: free for two users, but Starter lacks email sync
Updated Oct 15, 2026 · scored under rubric v1
Capsule suits very small teams: the free plan covers two users and 250 contacts, and Starter holds 30,000 contacts for $18 a user billed annually. The catch: email sync and workflow automation start at Growth, and support is email only.
Capsule CRM has a free plan for up to 2 users and 250 contacts. Its entry paid plan, Starter, costs $18 a user a month billed annually or $22 monthly, and holds 30,000 contacts with one sales pipeline, a pipeline dashboard and the mobile app. Email sync and workflow automations start at Growth. Human support is by email or message form, Monday to Friday.
What it does well
- Free plan for up to 2 users and 250 contacts.
- 30,000 contacts on Starter.
- Mobile app for iOS and Android with offline support on every plan.
- Sales pipeline dashboard on Starter.
- 14-day free trial of paid plans, no card.
Where it falls short
- No email sync on Starter; it starts at Growth.
- No workflow automation on Starter.
- One sales pipeline on Free and Starter.
- Human support is by email or form, weekdays only.
What Capsule CRM costs
| Plan | Billed annually (per user a month) | Billed monthly (per user) | The limit that matters |
|---|---|---|---|
| Free | $0 | $0 | 2 users, 250 contacts, 1 pipeline |
| Starter | $18 ($216 a year) | $22 | 30,000 contacts, 1 pipeline |
| Growth | $36 ($432 a year) | $40 | 60,000 contacts, 5 pipelines |
| Advanced | $54 ($648 a year) | $60 | 120,000 contacts, 50 pipelines |
| Ultimate | price on request | for teams of 5+ users |
Prices from its pricing page, read Oct 9, 2026.
Five users on Starter cost $90 a month billed annually, or $110 a month billed monthly. Paying annually saves up to 18%.
Over time
Total = monthly price × 12 × years, or yearly price × years, or a one-time price once; a per-seat plan is multiplied by seats. Only current plan prices; fees are listed separately. Taxes, add-ons and promotional prices are not included.
Current prices
| Plan | Price | Checked |
|---|---|---|
| Free Maximum 2 users, 250 contacts, 1 sales pipeline, 5 custom fields. | $0 per month | Oct 9, 2026 |
| Starter (billed monthly) US$22 per user per month, billed monthly. 30,000 contacts, 1 sales pipeline, basic reporting. | $22 per month per seat | Oct 9, 2026 |
| Growth (billed monthly) Per user, billed monthly. 60,000 contacts, workflow automations, reporting dashboards, email sync, 5 sales pipelines. | $40 per month per seat | Oct 9, 2026 |
| Advanced (billed monthly) Per user, billed monthly. 120,000 contacts, 50 sales pipelines, 50 project boards. | $60 per month per seat | Oct 9, 2026 |
| Starter (billed annually) US$18 per user per month billed annually ($216 per user a year). | $216 per year per seat | Oct 9, 2026 |
| Growth (billed annually) US$36 per user per month billed annually ($432 per user a year). | $432 per year per seat | Oct 9, 2026 |
| Advanced (billed annually) US$54 per user per month billed annually ($648 per user a year). | $648 per year per seat | Oct 9, 2026 |
| Ultimate No price shown; for teams of 5+ users, with an account manager and custom training; sales contacts you after a trial sign-up. | See price on capsulecrm.com | Oct 9, 2026 |
Fees and other costs
| Cost | Kind | Amount | Checked |
|---|---|---|---|
| Marketing add-on (Transpond) Optional email and social marketing add-on, 'Starting from $11 per month', activated inside the Capsule account. | Fee | $11 per month | Oct 9, 2026 |
What you get on Starter
- 30,000 contacts.
- One sales pipeline with a Kanban view.
- A Gmail Add-on and an Outlook Add-in that store the emails you send. That isn't a two-way sync: "Email Sync", which logs emails automatically, is a Growth feature.
- Tracks, which are sequences of tasks, and Zapier. Workflow automations start at Growth.
- A sales pipeline dashboard and basic reporting. The wider "Reporting Dashboards" start at Growth.
- The mobile app for iOS and Android, with offline support.
So Starter has three of the five basics our rubric checks: pipelines, a dashboard and the mobile app.
Catches and fine print
- The free plan is tight. 250 contacts and one pipeline, for at most 2 users.
- Starter is sized for small teams. Capsule calls it "Perfect for businesses with one to five employees."
- Growth unlocks the basics. Email sync, workflow automations and five pipelines need Growth, $36 a user billed annually.
- Marketing is an add-on. The Transpond marketing add-on starts from $11 a month.
- Ultimate has no published price. Sales contacts you after a trial sign-up.
Support
Capsule's contact page says: "You can expect a reply from our friendly customer support team Monday – Friday." Human support is by message form or email. The pricing page lists "24/7 AI Support" on every plan, which is an AI assistant, not a person. No phone or live chat is listed.
Who it suits
Capsule suits one or two people who want a free CRM, and small teams that need a large contact list at a low price and can live without email sync. Look elsewhere if you need automations, email sync or live support on the entry plan. For real estate, Capsule's real estate page says you can track listings through the pipeline, but names no real-estate template, listing-portal lead import or drip campaigns, so it isn't on our real estate list. Compare it in our CRM ranking.
Alternatives in CRM software
| Alternative | Score | Best for | Visit |
|---|---|---|---|
| Zoho CRM | 9.7/10ExcellentOur score | Small teams that want all five basics, phone and chat support and 100,000 records for $14 a user No affiliate relationship | Visit Zoho CRMOn zoho.com |
| HubSpot | 8.3/10Very goodOur score | Teams that want 15 million contacts, all five basics we check and a free plan for two users No affiliate relationship | Visit HubSpotOn hubspot.com |
| Pipedrive | 8.1/10Very goodOur score | Sales teams that want unlimited contacts and 24/7 live chat support on a $14 per-seat plan No affiliate relationship | Visit PipedriveOn pipedrive.com |